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Refund policy

Last updated: April 2026

Overview

moblers delivers custom software under a Statement of Work (SOW). Because each project is purpose-built, the refund policy follows the milestone-based payment schedule agreed in the SOW.

Security baseline — always included

The moblers application security baseline — OS-keychain-backed secret storage, HTTPS-only networking with PII-aware logging, automated secret scanning and CVE-affected dependency checks on every commit, and a one-to-one mapping of every safeguard to the OWASP Mobile Top 10 — is included in every engagement at no extra cost. It does not vary by milestone, payment plan, or deliverable, and it is not separately refundable. Cancelling a milestone removes the work scoped to that milestone; the security baseline remains the foundation of every commit moblers delivered before cancellation. The full baseline is published as a downloadable PDF on the portal home page so you can review it independently before, during, and after the engagement.

Eligibility for refund

  • Kick-off deposit (Milestone 1) — refundable in full if moblers has not begun discovery or architecture work. Once discovery deliverables have been shared, the deposit is non-refundable.
  • Milestone payments — each milestone is non-refundable once the corresponding deliverables have been accepted (status "approved" in the portal) or the approval window specified in the SOW has elapsed.
  • Unused milestones — if the project is cancelled before a future milestone begins, payments for those un-started milestones are refunded in full.

How to request a refund

  1. Email your project manager or send a message via the portal's "Message us" link.
  2. Include your company name, project ID, and which milestone(s) the request covers.
  3. moblers will acknowledge within 2 business days and confirm the refund amount based on work delivered.

Refund timeline

Approved refunds are processed within 10 business days via bank transfer. Your bank may take additional time to reflect the credit.

Disputes

If you disagree with a refund decision, please raise it in writing with your PM. Unresolved disputes are handled per the SOW's dispute-resolution clause.

Contact

Questions about this policy? Reach us at [email protected] or through the portal header link.

Refund policy